Citizen-facing portals
Permits, payments, case status, and self-service that cut lobby and call-center load.
Qbatch · US SLED
Modernize citizen services and legacy systems.
Digital platforms for state and local agencies — permitting, benefits, case management, and citizen portals that replace paper and brittle legacy stacks without disrupting day-to-day operations.
Modernization path
STEP 1
Assess
Systems, stakeholders, and constraints
STEP 2
Prioritize
Citizen impact & risk ranking
STEP 3
Pilot
One service path to production
STEP 4
Scale
Wave rollout across departments
STEP 5
Sustain
Ops, training, and iteration
Capabilities
Public services that feel modern — and stay accountable.
We ship incrementally so agencies see value before the next budget cycle.
Case & workflow systems
Configurable workflows for benefits, licensing, inspections, and internal approvals.
Legacy integration
APIs and sync layers that keep mainframes and COTS systems in the loop during transition.
Stakeholder alignment
IT, program, and elected-official briefings with clear milestones and demos.
Security & accessibility
SOC-aligned practices, Section 508/WCAG targets, and audit-friendly logging.
Local delivery cadence
US PM ownership with engineering capacity that matches agency budget cycles.
Continuity first
No big-bang cutovers that take citizen services offline.
Procurement-aware
Scopes and docs that fit RFP, SOW, and subcontract structures.
Measurable outcomes
Cycle time, completion rates, and support volume — not vanity dashboards.
Explore more
US SLED services
Education Modernization
Platforms for K-12 and higher-ed digital programs.
Prime Subcontracting
Trusted engineering partner for federal primes.
Onshore PM-Led Delivery
US-based program management with clear accountability.
Offshore Engineering
Cost-efficient build velocity without sacrificing quality.
Compliance-Ready Ops
Security and documentation aligned to public-sector needs.
State & Local Government FAQ
Do you work with existing agency vendors?+
Yes. We often integrate with or replace modules around incumbent systems, and we can subcontract under a prime.
How do you handle data residency and security?+
Hosting and access follow agency policy — FedRAMP-aligned patterns where required, least-privilege IAM, and documented controls.
Can you support change management for staff?+
Training, runbooks, and phased rollout plans are part of delivery so frontline staff adopt the new tools.